What payment methods do you accept?

We accept payments through PayPal, ATH Móvil, credit cards, and Apple Pay.

What file formats do you offer for digital files?

Our digital files are available in SVG format, ideal for use in design programs and embroidery machines.

How can I contact Nero Illusion?

You can contact us via email (Gmail), Messenger, WhatsApp, or phone call. You may also reach out to us directly through our social media platforms or website.
⏳ Messages will be answered within 24 to 48 business hours.

What is your delivery or shipping method?

We ship through the United States Postal Service (USPS). The estimated delivery time is 4 to 6 business days.
We also offer local deliveries in Arecibo, Puerto Rico, by prior agreement with the customer.

Do you offer express or next-day shipping?

Due to the handcrafted and personalized nature of our products, we do not offer next-day delivery. Orders are shipped every Friday, and the delivery timeframe remains 4 to 6 business days.

Do you offer international shipping?

At this time, we only ship to Puerto Rico and the United States.

How does the custom design process work?

All our designs are created through direct communication with the client. Each design is unique and crafted with excellence to professionally and creatively represent your brand or idea.

Can I send my own design for embroidery?

Yes, we accept customer-provided designs as long as they meet the required technical specifications. We can also assist in optimizing the design if needed.

Can I make changes to a design after approval?

Once a design is approved, only minor changes are allowed. Major changes may incur an additional charge, depending on the work required.

Do you have a catalog or portfolio of previous work?

Yes, you can view examples of our work on our website and social media platforms, where you can verify the quality of our service.

Do you offer bulk order discounts?

Yes, we offer volume discounts for large or corporate orders. Contact us for a custom quote.

What types of products do you customize?

We specialize in customizing polo shirts, t-shirts, caps, and other textiles through professional embroidery.

Can I cancel or return my order?

Since our products are custom-made, returns are not accepted. However, if there is any issue with your order, we will gladly assist you in resolving it.